Refund policy

The MJ’s

At The MJ’s, we value our customers and strive to provide quality products. If there is an issue with your order, please review our return and refund policy below.

1. Eligibility for Returns & Refunds

We offer refunds or replacements only in the following cases:

  • Product received is damaged

  • Product is defective

  • Wrong item delivered

All issues must be reported within 7 days of delivery.

Due to the nature of online business and international suppliers, we do not accept returns for change of mind, incorrect size/color selection, or non-defective items.

2. How to Request a Return or Refund

To request a return or refund, contact us at:

Email: themjsbusiness@gmail.com
Phone / WhatsApp: +92 344 0786569

Please include:

  • Your order number

  • Clear photos or video showing the issue

  • A short explanation of the problem

Requests without proper evidence may not be approved.

3. Refund & Replacement Process

  • Once your request is approved, we will:

    • Issue a refund, or

    • Send a replacement item (depending on the situation)

  • Refunds will be processed to the original payment method.

  • Please allow 7–14 business days for the refund to reflect in your account.

4. Shipping Costs

  • Shipping charges are non-refundable.

  • Return shipping costs (if applicable) are the customer’s responsibility, unless the mistake was from our side.

5. Non-Refundable Items

Refunds or returns are not accepted for:

  • Used or damaged items due to customer handling

  • Sale or discounted items (unless defective)

  • Items returned after the 7-day period

6. Contact Information

For any questions regarding returns or refunds, please contact:

themjsbusiness@gmail.com
+92 344 0786569

Thank you for shopping with The MJ’s
We appreciate your trust in us.